olx178 Privacy Policy

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, including name, date of birth, email address, phone number, bank account details, IP address, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, or deletion.
• "Data Controller" means olx178, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of olx178, such as payment processors, identity verification providers, and game platform operators.
• "KYC Data" means documents and information submitted as part of the Know Your Customer identity and age verification process, including government-issued photo ID, proof of address, and proof of payment method ownership.
• "Cookies" means small text files placed on your device by the Platform to store session information, user preferences, and analytics data.
• "Sensitive Personal Data" means a subset of Personal Data warranting higher protection, including financial account details, identity document numbers, and biometric verification data where applicable.

This Policy applies to all Personal Data collected by olx178 from individuals who:

• Register or apply to register an account on the Platform.
• Access or browse the Platform without registering an account.
• Contact olx178 via live chat, email, or any other communication channel.
• Participate in any promotion, survey, or marketing campaign operated by olx178.

This Policy applies specifically in the context of olx178's operations targeting players resident in Indonesia. The Platform is designed and marketed for Indonesian players aged 21 and above who prefer to engage with international English-language gambling brands.

This Policy does not apply to third-party websites or services linked to or from the Platform. olx178 is not responsible for the privacy practices of any third-party operator, game studio, or payment provider that maintains its own separate privacy policy.

olx178 collects the following categories of Personal Data:

olx178 collects only the minimum Personal Data necessary to fulfil the purposes described in this Policy. We do not collect racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request.

olx178 collects Personal Data through the following means:

• Direct submission: Information you provide when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact support, or respond to a promotion.
• Automated technical collection: Cookies, web beacons, server logs, and similar tracking technologies that record Technical Data and Usage Data automatically when you interact with the Platform. See Clause 11 (Cookies & Tracking) for full details.
• Third-party identity verification: Where you consent, olx178 engages third-party KYC and anti-fraud service providers who may independently verify the accuracy of the identity data you submit, cross-referencing it against official databases.
• Payment processors: When you initiate a deposit or withdrawal, olx178's payment partners (bank transfer gateways, OVO, DANA, GoPay, ShopeePay, LinkAja) transmit transaction confirmation data — including timestamp, amount, and the registered account holder name — to olx178 to reconcile your account balance.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft transmit game session data — including bet amounts, game outcomes, RTP statistics, and session timestamps — to olx178 for account management and responsible gaming monitoring purposes.

olx178 processes your Personal Data for the following specific, legitimate purposes:

• Account management: Creating, maintaining, and administering your player account, including processing your login credentials and account settings.
• Identity and age verification (KYC): Confirming that you are a real person, that you are at least 21 years of age, and that you are a resident of Indonesia, in compliance with olx178's obligations under its international gaming licence.
• Transaction processing: Facilitating deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, and others) and e-wallet providers, and maintaining an accurate record of your financial history on the Platform.
• Anti-money-laundering (AML) compliance: Monitoring transaction patterns to detect and prevent money laundering, fraud, and other financial crimes, and reporting suspicious activity to relevant authorities where legally required.
• Responsible gaming: Monitoring your gameplay patterns — including session length, deposit frequency, and net loss trends — to identify potential problem gambling behaviour and to administer self-exclusion, deposit limit, and cool-off tools at your request.
• Customer support: Responding to enquiries, resolving disputes, and administering complaints submitted via live chat or email.
• Platform security: Detecting, preventing, and investigating unauthorised account access, multi-accounting, bonus abuse, automated bot activity, and other prohibited conduct as defined in the olx178 Terms & Conditions.
• Marketing and promotions: Sending you promotional offers, bonus notifications, and news about new games or sports markets — where you have opted in to receive such communications. You may withdraw your marketing consent at any time via your account settings.
• Platform improvement: Analysing aggregated, anonymised Usage Data to understand player behaviour, improve the user interface, and develop new product features.
• Legal and regulatory compliance: Retaining records as required by the terms of olx178's gaming licence and applicable international standards.

olx178 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and olx178 — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with olx178's legal and regulatory obligations, including KYC identity verification, AML transaction monitoring, and data retention requirements under applicable gaming licence conditions.
• Legitimate interests: Processing carried out in pursuit of olx178's legitimate business interests — such as fraud detection, platform security, and aggregated analytics — where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, informed consent — specifically, the sending of promotional marketing communications via email or SMS. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

olx178 does not sell your Personal Data. We share Personal Data only in the following circumstances and only to the extent strictly necessary:

• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and other certified game studios receive the minimum player session data required to deliver and settle game rounds on the Platform.
• Payment processors and banks: Indonesian banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the financial account data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party identity verification agencies receive your KYC documents and identity data to perform age and identity checks on olx178's behalf. These providers are contractually bound to process your data solely for verification purposes.
• Anti-fraud and security vendors: Specialist providers who assist olx178 in detecting bot activity, multi-accounting, and suspicious financial transactions receive Technical Data and Usage Data under strict data processing agreements.
• Regulatory and law enforcement authorities: olx178 will disclose Personal Data to relevant regulatory bodies, law enforcement agencies, or courts where required to do so by law, court order, or the terms of its gaming licence. olx178 will notify you of such a disclosure where legally permitted to do so.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of olx178's business, player data may be transferred to the acquiring entity, which will be required to honour the commitments set out in this Policy.

olx178 operates as an internationally licensed gaming platform. Some of our Data Processors — particularly game providers and identity verification agencies — are located or operate servers outside of Indonesia. As a result, your Personal Data may be transferred to and processed in countries other than Indonesia.

Where such international transfers occur, olx178 takes all reasonable steps to ensure that your data receives an equivalent level of protection to that described in this Policy. These steps include:

• Engaging only processors that are certified or compliant with internationally recognised data protection frameworks.
• Including standard contractual clauses in data processing agreements with international processors that impose binding data protection obligations.
• Conducting due diligence on the data protection laws of the destination jurisdiction prior to transferring any Sensitive Personal Data.

olx178 retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention schedules apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and product development purposes.

olx178 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction:

• 256-bit SSL/TLS encryption on all data transmissions between your browser and the Platform.
• AES-256 encryption at rest for all Sensitive Personal Data stored on olx178 servers, including KYC documents and financial account details.
• Access controls: Personal Data is accessible only to olx178 staff who require it to perform their specific job function. All staff with access to Personal Data are subject to confidentiality obligations and complete regular data protection training.
• Two-factor authentication (2FA): Available to all players on their olx178 accounts; mandatory for all internal administrative systems.
• Penetration testing: olx178's technical infrastructure is subject to regular penetration testing and vulnerability assessments by independent security firms.
• Incident response plan: olx178 maintains a documented data breach response procedure that includes containment, assessment, notification, and remediation steps consistent with internationally recognised standards (ISO/IEC 27001 practices).

While olx178 takes every reasonable precaution to secure your Personal Data, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own account credentials — use a strong, unique password and enable 2FA on your account.

olx178 uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and gather analytics data. The following types of cookies are used:

Strictly Necessary cookies cannot be disabled, as they are essential for the Platform to function correctly. You may manage your preferences for Functional and Analytics cookies via your browser settings. Most modern browsers allow you to view, block, or delete cookies through the browser's privacy or settings menu. Disabling non-essential cookies will not prevent you from using the Platform, but some personalisation features may be reduced.

olx178 does not use advertising or retargeting cookies. No third-party advertising networks place cookies on the Platform.

As a player on the olx178 Platform, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact olx178 support via live chat or email at [email protected]. We will respond to all verified requests within 30 calendar days.

• Right of access: You may request a copy of all Personal Data that olx178 holds about you, together with information about the purposes for which it is processed and the categories of third parties to whom it has been disclosed.
• Right of rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure ("right to be forgotten"): You may request deletion of your Personal Data where: (a) it is no longer necessary for the purposes for which it was collected; (b) you withdraw the consent on which processing was based and no alternative legal basis applies; or (c) the data has been unlawfully processed. This right is subject to our legal retention obligations — we cannot delete data that we are required to retain under our AML obligations.
• Right to restrict processing: You may request that we temporarily suspend processing of your data while a rectification request is pending, or where you contest the lawfulness of our processing.
• Right to data portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you may request that we provide your Personal Data in a structured, commonly used, machine-readable format.
• Right to object: You may object at any time to processing based on legitimate interests, including profiling. You also have an unconditional right to object to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

The olx178 Platform is strictly intended for adults aged 21 and above. olx178 does not knowingly collect Personal Data from any person under the age of 21. Age is verified as part of the mandatory KYC process before any withdrawal is permitted.

If olx178 discovers or has reasonable grounds to suspect that a registered account is held by or operated on behalf of a person under the age of 21, the account will be suspended immediately pending investigation. If the suspicion is confirmed, the account will be permanently closed, all associated Personal Data will be deleted in accordance with applicable data protection obligations, and any funds in the account will be handled in accordance with the olx178 Terms & Conditions.

If you are a parent or guardian and believe that your child has registered an account on olx178 or submitted their Personal Data to the Platform, please contact olx178 support immediately via live chat or at [email protected]. We will investigate and act promptly on all such reports.

olx178 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email to their registered address and/or via a prominent notice on the Platform homepage, with a minimum of seven (7) calendar days' notice before the amended Policy takes effect — except where an immediate amendment is required to address a security vulnerability or comply with an urgent legal obligation.

The "Last Updated" date displayed at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must close your account before the amendment's effective date.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by olx178, please contact our support team through the following channels:

• Live Chat: Available 24/7 via the chat widget on the Platform. Indonesian-speaking agents are available at all hours for players who prefer to communicate in Bahasa Indonesia.
• Email: [email protected] (plain text — not a clickable link). Standard response time is within 24 hours for privacy-related enquiries.

If you believe that olx178 has processed your Personal Data in a manner that violates applicable data protection principles, you have the right to escalate a formal complaint to the relevant data protection or gaming regulatory authority in the jurisdiction where olx178 holds its international gaming licence. Details of the relevant authority are available from the olx178 support team upon request.